Peer Support Development & Management System
Peers are the constant in the system. The most meaningful conversations are informal — they happen between shifts, after difficult calls, and in quiet moments throughout the day. Peer+ brings structure and a clear development path to that reality. It gives first responder wellness peer teams the infrastructure to operate with consistency, accountability, and continuity — without losing what makes peer support work in the first place.
Peer support is one of the most effective tools in public safety wellness — and it's already happening in your agency. Peer+ gives it the operational backbone to be consistent, measurable, and sustainable — without getting in the way of the human work at the center of it.
Equip peer team leaders and wellness coordinators with a structured system to organize and oversee the program. Generate reports that reflect outreach and utilization while preserving confidentiality at every level.
Support around-the-clock access through private, anonymous channels. Structured tools for outreach coordination and follow-up that never compromise the confidentiality members depend on to reach out in the first place.
Onboarding and ongoing development through a defined progression model. Connected to PeerPath for structured peer curriculum, so every member of the team has a clear path forward — not just initial training.
Every reporting pathway is built around de-identification from the ground up. Coordinators can demonstrate program activity and justify resources without ever surfacing individual contact details.
Structured pathways to internal and external resources — from the EAP to clinical partners. Peers can warm-hand off members without creating documentation that puts confidentiality at risk.
The program doesn't depend on one coordinator or one strong personality. Structure, reporting records, and training history are preserved across personnel changes so the program matures rather than resets.
Most peer programs are built around a person, not a system. When that person burns out, retires, or transfers, the program quietly collapses. Peer+ transfers institutional knowledge and operational history into durable first responder wellness infrastructure — so the next coordinator inherits a functioning program, not a blank slate.
Most peer coordinators are managing an entire public safety wellness program on the side of a full-time role — tracking contacts in spreadsheets, running training from memory, and justifying the program's value with anecdotes instead of data. Peer+ gives them real infrastructure so the work they're already doing can show up the way it deserves to.
Schedule a ConversationPeer+ doesn't operate in isolation. It draws from and feeds into the rest of the Lighthouse platform — connecting peer program operations to agency-level first responder wellness planning, member-facing resources, and the educational backbone that keeps peer teams sharp.
The common language public safety wellness has never had. A baseline assessment across 16 wellness components — creating immutable agency snapshots that leadership transitions and provide longitudinal visibility into your program's health.
Learn About Wellness Blueprint →Structured learning for peer supporters at every stage — from first-time volunteers to leads. Curriculum grounded in first responder culture, trauma-informed practice, and the realities the job they're walking back into.
Learn About PeerPath →The front door for rank-and-file members. Content, check-ins, peer connection, and a personal vault that stays with them even after they leave the agency — built for shift schedules, not desk workers.
Learn About Wellness App →One conversation confirms your agency's current program structure and gets Peer+ configured to match — the same week. No lengthy onboarding. No RFP. Just a system that fits the work you're already doing.